Fix PC-Doctor Module High CPU Usage [Quick Solution 2023]
Sometimes you like to do something good for a friend, and you give it your best. But at the end of the day, your effort turns bad, which you don’t wish for.
PC Doctor is a part of Dell Support Assist and can be related to the above scenario. Its job is to check for your PC’s issue, but occasionally can be the issue itself.
I will show you how to solve the high CPU usage by the PC doctor module in this article. So without wasting any more time, let’s jump into the article.
- What is the PC Doctor Module?
- How to Fix PC Doctor Module High CPU Usage?
- 1. Disable Automatic Dell SupportAssist scans
- 2. Modify Dell SupportAssist Services startup type
- 3. Uninstall Dell SupportAssist
What is the PC Doctor Module?
PC-Doctor module is a component of Dell SupportAssist. Furthermore, Dell SupportAssist is included with the majority of Dell computers. Its job is to keep your computer up to date with the latest software and driver updates. It also detects and resolves random issues with Dell support.
Dell SupportAssist typically performs hardware scans and tasks optimization. SupportAssist inspects Memory, CPU, Hard-Drive, Mouse, USB, PCI Bridge, and Network Card while performing the scan.
Having said that, PC-Doctor Module detects the problems and sends a report to Dell Technical Support to gather solutions. Besides that, it frequently checks your system to detect those issues, and in the process, it consumes some of your resources such as CPU or Memory.
In actuality, while PC-Doctor scans for problems, it occasionally causes high CPU usage, such as 90%-100%. As a result, this topic arises, why it causes high CPU usage, and how to resolve the issue? So, let’s cover the solution to the high CPU usage issue by PC-Doctor.
How to Fix PC Doctor Module High CPU Usage?
Dell SupportAssist is included with almost all Del computers. They integrated this app into their products in order to provide better solutions to their customers as soon as possible. However, many users report that this app consumes a lot of CPU and memory. Which really is undesirable.
PC-Doctor is part of Dell SupportAssist and runs some intensive scans on your system, thus making CPU usage rises to its max. And, if you often find that PC-Doctor causes high CPU usage, then you can settle the issue by the following techniques.
Follow these methods to fix the PC-Doctor module’s high CPU usage:
1. Disable Automatic Dell SupportAssist scans
The first troubleshooting you need to do is turn off the automatic scan for Dell SupportAssist. So that it stops auto scan from time to time and stops consuming your resource.
Follow these steps to disable auto scan for Dells SupportAssist:
- Search for SupportAssist from the windows search bar, and lunch the app.
- Go to SupportAssist Scheduled Scans.
- Click on the Gear mark to open Settings.
- Remove the checkmark from Turn on automatic scans and optimization at.
After finishing the steps, restart our PC. Now your PC will not start randomly scanning in the background.
Svchost can sometimes use all your CPU resources. Read our dedicated article which shows you how you can troubleshoot this issue.
2. Modify Dell SupportAssist Services startup type
Dell SupportAssist work as service. So, when you turn on the PC by default, SupportAssist starts the service in the background. If there are so many service runs in your background, you encounter an overall slow system. And SupportAssist or PC-Doctor is a heavy service.
Follow these steps to change the startup type of Dell SupportAssist:
- Press Windows + R keys to open the Run Prompt.
- Type services.msc on the Run program and click OK.
- Find out Dell SupportAssist.
- Right-click on the program and go to Properties.
- Alter the Startup type to Manual.
- Hit OK.
Restart your computer and go to the task manager, and then check the Startup tab. If you don’t find Dell SupportAssist, then you successfully turn off the service from autostart.
Following similar steps, you can also remove other apps from startup in Windows. That way Windows will function smoothly on bootup.
3. Uninstall Dell SupportAssist
In case you still having issues with Dell SupportAssist or PC-Doctor then the last possible way is to uninstall the program.
Follow these steps to uninstall Dell SupportAssist:
- Press Windows + I to open the settings menu.
- Choose Apps & features and locate Dell SupportAssist.
- Click on the app and choose Uninstall.
You won’t have to think about SupportAssist or PC-Doctor after restarting your computer.
By far, these are the only steps to resolving PC-Doctor’s high CPU usage. In general, Dell includes PC-Doctor to help you solve system problems as efficiently as possible. However, for many users, PC-Doctor becomes a nuisance.
Furthermore, there are numerous factors that can contribute to high CPU usage. And, for your convenience, I’ve arranged the best solution to the specific problem.
Is the PC-Doctor Module a Virus?
As previously stated, PC-Doctor is a component of Dell SupportAssist. It is, in fact, an official Dell program that comes with the majority of their Windows PCs. As a result, it is not a virus or malware.
Despite this, people frequently mistake it for a virus due to its random scans that cause the CPU to run at 100%. And, in a way, it’s almost irrelevant because normal programs hardly ever use 90% or more of the CPU.
However, if you suspect it is a virus, you can run a scan with an antivirus or Windows Defender to confirm. Moreover, viruses can cause high CPU usage issues, and you can read more to understand thoroughly.
FAQs
What is the PC-Doctor module for Windows?
Dell SupportAssist includes the PC-Doctor Module. In general, Dell computers shipped with Dell SupportAssist diagnostics include a PC-Doctor Module. With suggested hardware and software updates, Dell SupportAssist can maintain your pc updated and running at peak performance.
Can I delete PC-Doctor?
If you didn’t remove the PC-Doctor folder usually, boot your computer into Safe Mode and delete it. If you do not want that folder to be replicated, look in Task Scheduler for just any unexpected tasks that are being run automatically.
Why does PC-Doctor want access to my webcam?
Pc Doctor Module is attempting to access your web camera in order to perform diagnostic tests to ensure that the webcam functions properly if you want to check it. This is not malware, and it’s secure to allow PC-Doctor and Toolbox access.
What is PC doctor used for?
PC-Doctor, Inc. is indeed the leading company in PC and Android operating system health, as well as experiential messaging, providing a much more complex collection of diagnostic, information.
Final Thoughts
As I mentioned earlier, sometimes a product’s sole purpose is to save you from hassle, but for many people, it becomes a faff.
This is also true of PC-Doctor. Which consumes a lot of resources when running scans. This causes CPU usage to skyrocket, resulting in a poor user experience.
Along with the aid of this article, you can permanently resolve this issue.
Fix – “PC-Doctor Module” High CPU, Memory, Disk Usage and Slowdown
What is the PC Doctor Module and why is it consuming high CPU on my computer? Do you also want to learn about the PC doctor module’s high CPU usage? Slow PC performance, frequent crashes, low disk space are certain problems we are familiar with. But why do they occur? What causes a drop in system performance? There can be different reasons for it like a process like the PC Doctor module running in the background and consuming system resources, malware infection, junk files, and more. Hence to fix this issue it is important to identify the cause.
Generally, to understand why the computer slows down we open Task Manager and check disk usage, right? If you find a process named PC Doctor module the culprit, you are at the right place. In today’s post, we will discuss how to fix the PC Doctor module, high CPU usage both manually and automatically.
Fact Check – Usually Dell computers shipped with the Dell SupportAssist diagnostics have a PC Doctor module running on their system. That means the PC doctor dell supportassist api is already installed on the computer.
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To learn more about the tool, you can go through the review of Advanced System Optimizer.
Now that we know the easiest way, let us learn about other ways to fix the PC Doctor module Dell.
Is the PC Doctor module a Virus or Malware?
After noticing that the PC Doctor module is occupying 100% CPU if you are thinking whether it is a virus, malware, or PUA. Here’s what you need to do to find out.
1. Press Ctrl + Shift + Esc and open Task Manager
2. Click the Processes tab.
3. Select PC-Doctor Module process > right-click > Go to details
4. Doing so will help find the executable file name of the application. Right-click > Open file location.
5. Check if you are redirected to pcdrmemory2.p5x in the process as shown below :
C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.7193.611\pcdrmemory2.p5x» run -e -lang en -cust dell -var dsc -bd «C:\ProgramData\PCDr\7193» -engineClientPid.
6. Then this file is not a threat.
Note: The executable file runs under NT AUTHORITY\SYSTEM (LocalSystem) account.
What is Dell SupportAssist?
Offered by Dell SupportAssist helps keep the PC optimized by giving recommendations regarding software and driver update. PC-Doctor Module is a component of it, and it runs in the background to detect issues and find a solution by sharing the problem with Dell Technical Support agents. Alongside giving driver recommendation, Dell SupportAssist runs a hardware scan to analyze the following components:
- Memory, USB Composite CPU, Hard Drive, Network Card, DVD-RW Drive, PCI Bridge, PCI Bus, Hub, HD Audio Controller, Mouse, USB.
Moreover, it does a SMART Short Self Test, Targeted Read test, Linear Read test, CPU stress test, among other tests. Due to this many times, the Disk Usage spikes to 100%, and you see the PC Doctor Module eating up most system resources. To deal with this problem, we can tweak the optimization settings and lessen the burden on the CPU.
How To Fix PC Doctor module 100 CPU Issue
Let’s take a look at the few methods to fix the PC doctor module on Dell consuming high CPU.
Method 1 – Tweak optimization settings via Support Assist
This first method is used to tweak a few settings on your Support Assist for PC doctor module and the following steps will guide you –
1. Launch SupportAssist tool.
2. Go to SupportAssist Scheduled Scans
You can get the older hardware scans and optimization tasks, under the History tab.
3. Open Settings by clicking the gear icon at the top right corner of the SupportAssist window.
Note: Hardware scans by default are set to run once a month.
4. To disable automatic scan, uncheck Turn on automatic scans and optimizations at:
However, if you don’t want to disable it, you can change the schedule and run tasks at different times. This will help prevent facing performance bottlenecks while working.
Note: Disabling automatic scan, doesn’t mean you are stuck. You can run a manual scan anytime from the Home tab.
Alternatively, press Windows + R > type services.msc > Ok.
This will open the Windows Services window.
Look for Dell SupportAssist (short name: SupportAssistAgent) > double click it and set it to Automatic (delayed started) by default.
The service’s executable path is «C:\ProgramFiles\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe»
Disabling the service will turn off scheduled hardware scans as well.
These steps will help you fix the PC doctor module issue on your computer.
Method 2 – Uninstall SupportAssist
In case you think SupportAssist is not what you want, you can uninstall it and get rid of the PC Doctor Module on Dell. To do so, follow the steps below:
1. Press Windows + X > Apps & Features
2. Look for Dell SupportAssist
3. Select it > Uninstall
By visiting the following link, you can learn more about Dell SupportAssist:
Automatic Way to Optimize PC and clean malware
Using the above steps you can fix the PC Doctor module’s high CPU, but what about PC Optimization? What if there is something else that is causing high disk usage?
Need not worry about it, we have a solution to this try Advanced System Optimizer. This powerful PC cleanup tool in no time identifies junk files, malware, invalid registries, and more, the main reason for common Windows issues.
Note: Advanced System Optimizer creates an automatic system restore point, the first you run it.
To use it, follow the steps below:
1. Download and install Advanced System Optimizer
2. Launch the best PC cleanup tool
3. Click Start Smart PC Care and wait for the scan to finish
4. Thereafter, to clean errors click Optimize.
5. Restart the system to save changes.
You’ll now experience improved PC performance without lags and screen freezes. Also, a good amount of storage space will be recovered that was occupied by junk, obsolete and unwanted files. So, what are you waiting for to use Advanced System Optimizer and fix 100% CPU usage? Moreover, by disabling SupportAssist’s automatic scan, delaying its service you can fix the PC Doctor Module error on Dell.
We hope you find the information helpful and were able to resolve PC Doctor Module High Disk Usage. Please share your feedback in the comments section.
Frequently Asked Question
Q1. Is the PC Doctor module a virus?
No, PC Doctor is not a virus. PC-Doctor Module is a component of Dell SupportAssist. In case you suspect that the file is infected you can try running the best antivirus or can use the System Protector module added in Advanced System Optimizer.
Q2. What is the PC Doctor module?
PC-Doctor Module is an essential part of Dell SupportAssist. It helps keep the PC running seamlessly and recommends software and driver updates. By detecting common problems and sharing them with the Dell support team, it helps troubleshoot problems.
Q3. How do I get rid of PC Doctor?
The easiest way to get rid of PC Doctor is to uninstall Dell SupportAssist. Once that is done, no longer will you face PC Doctor Module 100% CPU usage.
Q4. How do I disable Dell PC Doctor?
To disable Dell PC Doctor you can either uninstall it or disable automatic scan by unchecking Turn on automatic scans and optimizations at option.
To uninstall Dell PC Doctor follow the steps below:
1. Press Windows + X >Apps and Features > look for PC Doctor > Uninstall
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Fix Pc Doctor Module High Cpu Usage On Windows Computer
PC-Doctor Module is a part of Dell SupportAssist. Dell SupportAssist comes with almost all the Dell computers. It is an app that allows you to download drivers and do minute troubleshooting. PC-Doctor Module detects the problem with your system and then send the report to Dell Technical Support to find a solution. It keeps on checking the system from time to time. So, chances are, they will take some resources of your system, but not all.
Is PC Doctor a virus?#
PC-Doctor is a genuine process, as we have mentioned it is a part of Dell SupportAssist, so, there is no way it is a virus. However, there are chances that a virus can masquerade PC Doctor and eat a lot of resources. If you want to confirm, right-click on PC-Doctor Module, and click Open File Location. In case, your location is anything different from the following, then we have a problem. If you conclude that PC-Doctor Module is a virus, then try using your antivirus to scan your system. You can also use Windows Defender to scan your system.
Following are the steps to use Windows Defender.
Search out “Windows Security” from the Start Menu.Go to Virus & threat protection > Scan options.Click on Microsoft Defender Offline scan > Scan now.
Let it scan and resolve the issue for you.
PC-Doctor Module High CPU Usage on Windows computer#
Before going to the troubleshooting guide, you should right-click on PC-Doctor and click End Task. This will end the process now, you need to then restart your system and check if the issue persists. If that doesn’t work, try updating your computer. Updating the OS will update drivers and a lot of other components that can do the job for you. If you are still experiencing High CPU usage of the PC-Doctor Module, then try the following solutions to resolve the issue. Let us talk about them in detail.
1] Turn off automatic Dell SupportAssist scans#
We need to disable automatic scan so it stops scanning your computer from time to time and it won’t take a lot of resources. Follow the given steps to do the same. Restart your computer and hopefully, it will do the job for you.
2] Change Dell SupportAssist Services startup type#
Alternatively, you can do the same from the Services. Following are the steps you need to follow to do the same. Restart your computer and hopefully, your issue will be resolved.
3] Uninstall Dell SupportAssist#
If nothing works, or even if they work, you can get rid of Dell SupportAssist. Uninstalling the app will definitely resolve the issue for you. To do that, you need to follow the given steps. This will do the job for you.
Can I disable PC Doctor?#
Yes, you can disable Dell PC Doctor automatically scans your system and keep a tab on any errors and problems. So, disabling it will stop this feature, but you can still scan the device manually. You just need to go to the Home tab, and you will see the Run buttons associated with certain tasks.
PC Doctor Module is using webcam Kaspersky#
PC Doctor Module does scan your system but it is not supposed to use your webcam. So, if it is doing that, you should scan it for viruses or malware. Since it is Kaspersky that’s showing the notification, you can use it to run the much-needed scan. If the antivirus shows that process is a virus and ask you to remove it, do that and restart your computer. In case, it is a genuine process that is the Dell SupportAssist then you should either stop the Automatic scan or uninstall the app immediately and report the issue to Dell.
Fix PC-Doctor Module high CPU usage: easy troubleshooting guide
You feel that your PC starts running slow, and you find the PC-Doctor Module tool. Why does it use so many system resources? What is PC Doctor Module: real app or malware?
Before we start
The benefits you’ll get while troubleshooting your issue with Howly experts:
The eligible Computer Doctor is one of the apps from the preinstalled diagnosis pack on Dell laptops. It’s not a virus – just a system scanner that helps find issues in the system. But some apps try to mimic the PC Doctor, while in reality, they are ad malware.
Check out the troubleshooting guide on how to solve high CPU on the PC Doctor Module in 10-15 minutes.
What is a PC Doctor for Windows?
It’s part of the Dell SupportAssist tool that is preinstalled on most models of Dell laptops. This tool sends you personalized recommendations that help you optimize the computer. You can remove programs and update some system parts directly from this app.
Dell PC-Doctor detects the issues and notifies you when it finds the problem. Moreover, this app offers you a suitable solution and access to Dell Support agents.
PC Doctor Dell Support regularly runs system scans. By default, it scans the hardware and software once a month. The app checks everything simultaneously, causing spikes in the CPU. What to do? Disable the automatic scans — it will solve the problem. Or you can set those scans at different dates and times. It will lower the PC-Doctor Module’s high CPU levels too.
Is PC Doctor a virus or malware?
Original Dell PC Doctor Module is an ordinary scanner app. But some malware tries to copy the look of this app. Check the installation address to find the truth. Follow the next path:
- Run Task Manager. There are two ways to do it. Right-click on the Windows icon and find the Task line. Or you can type Task in the search bar near Windows.
- Go to the Processes.
- Select the PC Doctor.
- Right-click on it. Choose the Go to details.
- Pick an Open location.
If you see this following path:
C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\7.1.1234.56 (version of the app installed on your computer)
you don’t need to worry. It’s the genuine PC Doctor Dell SupportAssist. Turn off the automatic scan and run it manually, lowering CPU usage.If the path looks different, delete the app as soon as possible. It’s a malware tool that tries to look like an app. Just remove the Dell SupportAssist Agent virus from your computer. If it has installed other apps on your laptop, delete them too. They are malware. Uninstall Dell SupportAssist as soon as possible.
How did this software get on my computer?
You can find out many forum threads asking about the legitimacy of a PC Doctor Dell SupportAssist API. That’s the question many Dell users ask themselves when they see an icon of this tool.
This app is available only for Dell laptops. You can download it from the Dell website only for suitable laptop models. But downloading the Pc Doctor USB solution offers from third-party web resources can be a scam.
Dell Support Assist Agent virus often gets on your computer when you download other apps that promise to optimize computer performance. But as you guessed, it only makes it all worse. Fake Dell SupportAssist removal tool runs ads that will display in your browser even if you have an ad blocker on your PC. Some of those ads may lead you to scam websites. Those websites may steal your data or use your PC resources for mining. So it's better to remove the fake tool once you detect it.
Here are some symptoms that help you understand that you have the scam version of the PC Doctor app:
- You see ad banners on most websites.
- Pages switch the text to the hyperlink.
- You have dozens of browser pop-ups daily.
- You have other unwanted freshly installed apps on your PC.
If you have at least 1 or 2 symptoms from this list, uninstall Dell SupportAssist immediately. It will save your PC from possible harm. From now on, carefully check which apps you choose to download.
Troubleshooting the PC Doctor Dell SupportAssist high CPU usage
An eligible app from Dell runs a lot of tests simultaneously. So, it’s usually to see a 100 CPU usage. Doing basic tasks such as typing in a text editor or browsing the web becomes uncomfortable. There are two ways to troubleshoot the app to consume less CPU in the working process. You can try any method you want: they both work well and turn off the automatic tests.
Through the SupportAssist
It’s the easiest way to optimize this app. You need to open the Dell app and turn off the auto-scans of the system. Use this instruction:
- Open Dell SupportAssist. You can find it in the list of your apps on the Windows menu. Also, you can quickly call it by typing “Support Assist” in the search bar near the Windows icon.
- Go to Scheduled Scans.
- Pick the gear icon.
- Turn off Automatic scans.
From now and then, you’ll need to start scans manually. Your Dell laptop will not launch the Computer Dr automatically. If you want to scan your system, open the AlsoPC Doctor app and run a manual scan.
You can change the schedule and number of tests done simultaneously or get a different plan for every test. Open the app, go to the Settings tab, and set an appropriate timing for scan and optimization. Put at least 2-3 hour gaps between the scans, so your PC will have enough time to cool down.
Through the Services
Here is another way you can change the app’s settings. Follow the next steps:
- Press the Win+R buttons. This action will open the Run app.
- Type services.msc and confirm it.
- When you are in the Windows Services, find a SupportAssistAgent line.
- Double-click on it.
- Go to the General tab.
- Find a Startup type. Switch it to Automatic (delayed).
It will shut down the tool and prescheduled scans too. Why do we recommend doing it? When you open this app, it runs the scheduled scans. So you should change the scan plan so that tests don’t overlap.
How to remove the PC Doctor from the computer
Dell Support team asks users to keep the PC Doctor app on the computer. It will be easier for them to help if you face software or hardware problems. So many users may start to ask themselves if Dell Support Assist is necessary or not.
It’s not required, so you can delete the app and install it again when you need it. There are a few ways to remove a PC Doctor from a Windows laptop. Here is how you can do this:
- Go to Settings.
- Find Apps.
- Select the PC Doctor Toolbox.
- Click on the Uninstall option.
There is also an alternative way to delete PC Doctor Dell Support. It will work on most laptops with OS Windows 8.1 and later. Follow the next instructions:
- Right-click on the Windows icon or press the Win+X combo. It will open the short Windows menu.
- Find Apps and Features.
- Look for Dell SupportAssist.
- Click on the Uninstall button.
Note that an infection that pretends to be Dell Support Assist will have a slightly different name. Sort apps by the date and delete the latest installed apps. After this, scan your computer with an antivirus or Microsoft Defender to make sure you are removing the malware.
Why is my Dell Support Assist not working?
Check if it’s a genuine PC-Doctor. If you find out that it’s not a part of Dell SupportAssist, delete it as soon as possible. It’s a crypto-mining scam. But if it's the genuine app from Dell, change its settings to run fewer scans simultaneously.
Do I need Pc-Doctor Dell SupportAssist API on my PC?
No, you can delete this app anytime. It’s just a tool that saves you time in updating the system and removing system bugs. You can use any other tool with similar functionality.
How to install PC Doctor if I don't have it on my laptop?
Be highly attentive when trying to install PC Doctor on your PC. There are a lot of deceptive programs, and it's really hard to distinguish them from the original tool. So download the program only from the official PC Doctor website.
Final Thoughts
When you see that the PC Doctor uses a lot of CPU, the only question that you have in mind is, “What is PC Doctor's communications manager? The next — is, “How to troubleshoot or delete it?”
We understand this situation and advise you to check the app's location to find out whether you're dealing with an official app or malware software. If it’s the official Dell app, you can troubleshoot or delete it from your laptop. After that, you will need to run all the system scans manually. Deleting the app will remove it from the PC. The decision is up to you.
But if the path is different or you’ve got a lot of ad banners and pop-ups recently — it’s the scam app that tries to look like a real one. Consider deleting it as soon as possible.
And if you still need some help distinguishing a genuine app from a computer virus, Howly experts are always online to consult you!